We are in a business that helps people in time of need. The one motivation that got us to wake up in the wee hours of the morning is the satisfaction of getting praises (honest reviews) or even the thought of saving the day of our customers!
When it comes to our family and closest of friends, trusting a stranger to help them in time of need is most likely the last option. We would want to help them out ourselves even it that means getting our hands dirty.
Family means everything to us, but we can’t be there for them all the time. Can you depend on an outsider to rescue them? Does a random act of kindness exist when you need it most? The truth is, it doesn’t.
At The Battery Shop, we take every single job assignment as an act of kindness. After thousands of rescue jobs, there are a few that really stands out with a memorable story to tell. These moments will be reminding us in years to come what we stand for and why we come together as a team.
It was a regular Friday afternoon on 24th of June 2016, Thaqib called The Battery Shop hotline at 3PM from his workplace on behalf of his wife, Nurul who got stranded at Kelana Jaya. It was a stressful moment for both husband and wife.
Nurul’s Perodua Myvi broke down at a traffic light junction and her mobile phone battery is running low. They lost contact when her phone battery went dead. Thaqib might be thinking if help will actually get to his wife.
Our operations team provided a constant update to Thaqib to ensure that help is on the way to his beloved wife.
When Jian, our Head Technician arrived at the location, Nurul had the opportunity to call her husband telling him that help had arrived and she will be alright.
Fortunately, it was only the car battery that kaput and not the alternator. The whole rescue mission took fifty minutes.
The roadside assistance business is all about transparency and trust. We were entrusted to get Thaqib’s wife’s car on the road, and Thaqib even had the liberty to make an online payment for his wife after the job was done.
We are often lost and clueless when similar incident happens to us or someone close. We hope that this story will give some insights on how to act and more importantly an inspiration for all of us, Malaysians.
We went the distance to help out the couple not because we needed to, but we wanted to. We hustle everyday to be better than any other roadside assistance in Malaysia and ultimately, revolutionizing this industry.
In light of the Merdeka month, let’s help and inspire those in need. We’re offering RM40 off any car battery sale with the discount code “BATTRIOTIC”! Know someone who’s in need of a car battery change? You can count on us!